Help centre
Support
Answers to common questions, plus every way to reach our team.
Frequently asked
How do I choose the right set?+
Use the Carry Finder for a rule-based recommendation, or check the capacity and included items on each product page. We are happy to advise by email.
How long does delivery take?+
Estimates range from 2–4 business days in the UK to 6–12 business days for the rest of the world after dispatch. See the Shipping & Delivery Policy.
Can I return a set?+
Yes — within 30 days, unused and with tags attached, complete with all included pieces. See the Returns & Refunds Policy.
What does membership include?+
Member pricing, shipping and warranty perks. It is a perks subscription only, not stored value, and can be cancelled anytime.
Do I pay import duties?+
Prices are in USD and exclude import duties. Where duties apply they are set by the destination country and are the recipient's responsibility.